WE GIVE A FAQ!
Due to the time and labor involved with the screen set up, alignment, and cleaning of the screens, our minimum charge is based on 25 prints (of the same kind).
We can print less than 25 units, however the charge will reflect the order number.
We offer alternate methods of printing which may be more cost effective for smaller runs as opposed to screen printing.
Keep in mind that you can also mix different types of garments within your run!
SCREEN SET UP FEES
Screen set up fee is $50 per colour, per screen. The more colours your artwork requires the greater number of screens you’ll need. Your screens are held for 6 months, after which they’re recycled so if we need to re-shoot them, it’s $27.50 per screen.
INK TYPES WE PRINT
We use Plastisol, discharge ink and waterbed ink. Unless specified we’ll select the best ink type for the print. To do this, we look at your design, the garment that you want to print on and what you’re going to do with it.
INK COLOUR CHANGES
Ink colour changes are $20.00 per colour per screen/per design. Ink colour changes are charged when you change the colour of your design, for example, e.g. from black to white ink.
Due to the amount of time taken to print samples, prices start at $75 per hour + garment costs and screen set up fees. We offer a free digital proofing process which is available on request.
BLANK GARMENT SUPPLY
Yes, we can supply garments. Please include the style, colour, garment style when placing your order. We have wholesale accounts with AS Colour, Gildan, Anvil, AAA, American Apparel, JB's Wear, Aussie Pacific and Ramo.
As well as printing T-shirts, we can also supply jumpers, singlets, calico bags and children's clothing.
CUSTOMER SUPPLY GARMENTS
All garments supplied to The Grim Printer for screen printing services must be NEW and UNWASHED. If supplying garments for multiple print designs, garments must be sorted and clearly labelled for each design.
Individually bagged garments must be unbagged and sorted by size. We charge .50 per bagged T-shirt and unsorted orders are subject to a sorting fee of $100.00. Customers should supply a detailed list of garments being supplied, including Brand, Style Number, Colour and Size, prior to dropping off garments. First and last name, as well as invoice number, must be included with the garments being dropped off. Garments may only be dropped off once an order has been placed, approved and paid for.
Due to unpreventable circumstances in the production process, mistakes can be made. All orders are subject to a +/- 3% misprint ratio. While it is rare that misprints will occur, it is common practice in the printing industry to maintain this policy. If an exact number is required, please include a 3% extra in your order when supplying your own stock.
The Grim Printer reserves the right to substitute garments of comparable brand and/or colour when customer’s request is unavailable. We will always contact you first for confirmation.
Shade matching and design reproduction will be within commonly accepted commercial tolerances. Some colours will have shade matching issues between production runs. Certain colours like charcoal and earth tones are more unstable and will have colour variances. Please check you are happy with any colour variances, we will do our best to stop and change and garment colours prior to printing but this issue is the problem of the garment supplier and we cannot resolve these issues once we have printed or embellished an order.
Standard turnaround time is 5-10 business days from approval of artwork and payment. The stock is only ordered once the full invoice has been paid and is subject to the stock being available from the supplier. This turnaround time is not guaranteed.
Orders are scheduled on a first come first serve basis. Large orders and multiple designs may require more time.
Ensuring that your artwork is complete when placing your order will always save time. Size label removal and printing will add a minimum of 1 week, so please allow for this when placing your order. As soon as the invoice has been paid, the sooner your blanks are ordered and the sooner you get your goods.
We offer a rush service which may incur a fee of an additional 25% of your total order.
All orders require full payment prior to any stock being ordered or screens being prepared.
Full payment is required prior to production of goods. Accepted payment is cash, credit or debit card and direct debit. All major credit cards are accepted.
Payment of the full invoice will act as approval of invoice and digital proof even when no other verbal or written approval has been given. To make a payment, please use our online payment option which forms part of your invoice.
All prices quoted include GST and shipping.
All goods remain the property of The Grim Printer until full payment has been made.
Orders can not be cancelled after the payment of the invoice has been made.
All orders will be shipped using a courier service unless otherwise requested. Shipping time is additional to turnaround time. Please consider this when placing time sensitive orders.
CLAIMS & RETURNS
All claims must be made within 72 hours from the delivery of your order. Please email firstname.lastname@example.org immediately if there are errors or problems with any order. Exchanges are only offered on unworn, unwashed orders returned in their entirety. Returns will be satisfied by credit or refund on approved claims on a case by case scenario.
The Grim Printer is not responsible for variances in size/colour/construction of garments. Inks and garments can vary in appearance depending on brand and post-production care. Garments with foil, metallic inks or other specialty embellishing should be washed inside out to increase the washability and longevity of the print. The Grim Printer reserves the right to refuse service without explanation. The Grim Printer reserves the right to change pricing and terms without notice.
All images and information on this website are copyright of The Grim Printer and cannot be reproduced without written consent